The number of all 3G and 4G consumers in Pakistan attained 79.88 million by the end of May as compared to 80.18 million by the end of April, registering a decrease of 0.3 million, said Pakistan Telecommunication Authority (PTA).
The number of cell phone users in Pakistan attained 166.36 million from the end of May compared to 167.88 million by ending April, which registered a reduction of 1.52 million during the period under review. Monthly Next Generation Mobile Service (NGMS) penetration decreased by 37.86 in April to 37.7% in May.
Jazz’s total count for 3G consumers stood in 11.035 million by the end of May in comparison to 11.294 million by end April, registering a decrease of 0.259 million.
The number of 3G users of Telenor network decreased from 7.350 million from the end of April to 7.089 million. The number of 4G users jumped from 10.245 million from the end of April to 10.383 million from the end of May.
Ufone 3G users dropped from 5.904 million by the end of April to 5.652 million from the end of May. The number of 4G consumers of Ufone increased from 3.562 million from the end of April to 3.657 million by the end of May.
Teledensity for mobile mobile decreased from 79.27 percent in April to 78.51% in May. The broadband subscribers dropped to 81.91 million by the end of May as compared to 82.18 million from the end of April 2020.
PTA obtained 6997 complaints from telecom customers against distinct telecom operators such as (mobile operators, PTCL, LDIs, WLL operators and ISPs) as of May 2020.
Based on PTA data Jazz (Mobilink + Warid) contributes the chart with 2671 complaints and Telenor stands in the second position as the most complained telecom operator with 1534 complaints.
PTA reported that it was able to get 6982 complaints resolved i.e. 99 per cent.
Cellular mobile subscribers constitute a major portion of the overall telecom subscriber base, therefore, the maximum number of complaints belong to the segment. The entire amount of complaints against CMOs by May stood at 6,167.
In terms of the segregation of complaints on operator basis, a total of 2671 complaints were received against Jazz which is 43.3% of the overall CMO related complaints.
Telenor, that has the second-largest variety of customers, was also second with 1534 i.e. 24.87 per cent complaints were received against it.
Zong stood with 1115 complaints i.e. 18.08 per cent of total complaints. Ufone’d 847 complaints against its services which constitute 13.73 percentage of their overall CMO related complaints.
Further, the 507 complaints were received against ISPs in which 498 were addressed.